Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within [1–3 business days] after payment has been successfully received.

Orders are not processed or shipped on weekends and public holidays. During busy periods, promotions, or holidays, processing times may take slightly longer.

Once your order has been shipped, you will receive a confirmation email or message with your tracking information, where available.

Shipping Times

Estimated delivery times are:

Local deliveries: [2–5 business days]
National deliveries: [3–7 business days]
International deliveries: [7–21 business days]

Please note that delivery times are estimates and may vary depending on your location, courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, order size, weight, and the selected shipping method.

From time to time, we may offer promotions such as free shipping or discounted delivery. Any applicable promotion will be clearly stated on our website.

Order Tracking

Where tracking is available, tracking details will be sent to you once your order has been dispatched.

Please allow up to [24–48 hours] for tracking information to become active after receiving your shipping notification.

Incorrect or Incomplete Delivery Information

Please make sure that your delivery address, contact number, and other shipping information are correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the additional shipping costs required to resend the order.

Delayed or Lost Orders

While we work with trusted delivery partners, we cannot guarantee exact delivery dates.

If your order has not arrived within the expected delivery period, please contact us at [your email address] with your order number so that we can assist you.

If an order is confirmed as lost by the courier, we will work with the courier to resolve the matter and, where applicable, arrange a replacement or refund in accordance with our refund policy.

Damaged Orders

Please inspect your package when it arrives. If your order arrives damaged, please contact us within [48 hours] of delivery and provide photographs of the damaged packaging and items.

We will review the issue and assist you with the appropriate next steps.